Order & Delivery
Where is my order confirmation?
Upon placing your order, an order confirmation is automatically dispatched to the email address associated with your order. Should you not receive your order confirmation within 24 hours, please reach out to us via email at munchiecrunchies22@gmail.com. This delay may indicate a processing issue with your order. Prior to contacting us, kindly check your spam or junk folder to ensure the order confirmation has not been redirected there.
How do I cancel my order?
Orders can be cancelled within 24 hours of purchase.f you wish to cancel your order and can reach out to us within 24 hours, we should be able to assist you unless we have already started processing it. Please note that all order cancellations are subject to a cancellation fee as outlined below. If more than 24 hours have passed, if processing has begun, or if we have arranged a pickup for your package, we regret to inform you that we cannot cancel your order.
Under certain circumstances, you may be able to modify your order after it has been placed to avoid cancellation fees. Modifications are free of charge, although changes depend on stock availability and may impact your shipping rate. Regrettably, we cannot accept returns due to health and safety concerns. Thank you for your understanding.
PLEASE NOTE: Cancellations are not guaranteed, and a minimum cancellation fee of $5 applies to all canceled orders. This fee includes cancellations due to allergies or dietary restrictions where no prior notice was given. If the shop fees incurred exceed our minimum fee, you will be charged accordingly, as we do not recover those funds from our website host in the event of a cancellation.
Can I alter my order?
If your order has not yet been processed or shipped, you can add items or modify your order in two ways: either by placing a second order (we will refund any additional shipping costs, if applicable) or by contacting us to request an invoice for the extra products.
Unfortunately, we are unable to make changes to your order once it has been shipped. If you require a larger quantity or additional items after your order has already been shipped, please create a new online order on our website. Please be aware that modifications to your order are complimentary. However, these changes are subject to stock availability and may impact your shipping rate. For any further inquiries regarding the above information, please feel free to contact us via email
When will my order arrive after it ships?
Transit times vary depending on your location:
These times can fluctuate based on the season and demand levels. We want to note that we don't have control over third-party logistics, transit times, or any potential delays. After your package leaves our warehouse, we're unable to influence its delivery timeline, so we can't guarantee an exact arrival date.
Once your order ships, you'll get a shipping confirmation email with tracking details. If you don't see this email, check your spam or junk folder.