Shipping
Do We ship worldwide?
We do! We now offer worldwide shipping.
PLEASE NOTE: Our free shipping options are tiered and applicable only within the USA and Canada, excluding rural areas.
How much is shipping?
We are pleased to announce that we now offer FREE tracked shipping for all orders exceeding $150 USD (before tax) within the US and Canada.
Shipping charges are subject to variation based on your specific location. To obtain an accurate shipping cost for your area, we recommend adding desired items to your cart and proceeding to checkout. A shipping estimate will be provided just before finalizing the purchase, taking into account the precise address information provided for shipping.
PLEASE NOTE:Shipping costs may occasionally surpass initial estimates. We are committed to assisting with any additional expenses where feasible. However, for very rural addresses or unusually heavy orders, we may need to reach out for supplementary shipping funds. As a growing small business, we continually strive to find mutually beneficial solutions for any shipping-related issues that may arise. Nonetheless, there are instances where the shipping expense exceeds what we can reasonably cover without additional contributions from you. We appreciate your understanding in this matter.
Customs or boarder Fees
We assume no responsibility for customs fees, as each country's border has unique protocols. Unfortunately, we cannot predict whether an order will incur customs fees, as we do not have control over this aspect. Nevertheless, we have not received reports of any of our packages being subjected to additional customs fees so far.
What happens if my package is delayed or lost?
We cannot be held liable for any missing orders if the tracking information shows the parcel as delivered to the provided address.
While lost parcels are rare, they do occur occasionally, and unfortunately, they are beyond our control once the package is shipped. Additionally, delays are to be expected during busy seasons, such as holidays, when shipping companies may cancel expected delivery dates due to the high volume of shipments.
If your package has not arrived and the tracking indicates a delay or lack of movement, we recommend contacting the shipping company with your tracking information to inquire about the status. Once a package leaves our store, we no longer have control over its journey, as it is in the hands of the shipping companies we utilize. While we cannot guarantee the exact arrival time, we will do our utmost to assist you in resolving any issues.
Regarding packages marked as delivered but not received, please contact us, and we will assist you in filing a claim with the shipping company. However, we cannot issue refunds or replacements until the claim has been processed and approved by the shipping company. Once the claim is submitted, we will provide you with the claim number and keep you updated on its progress, although please be aware that claims can take up to 60 ays to resolve.
We understand the frustration of lost or delayed packages, but it's important to note that we hold no liability for such occurrences. If a claim is denied by the postal service, even after our intervention, we are unable to offer refunds on products marked as delivered, especially when the postal company confirms delivery. This issue falls under third-party jurisdiction, and we will make every effort to assist you, including exploring alternative solutions or deals if feasible. Please bear in mind that we are a small business and do not have the resources of a larger corporation.
Breakage & Melted products During Shipment
We cannot accept responsibility for changes in the shape, texture, or form of products that may occur during shipping. This includes instances such as chocolates and candies melting when shipped to warmer locations, as we do not control the weather.
Additionally, items like freeze-dried sweets are prone to crushing or breakage during shipping due to their fragile nature.Consequently, we will not issue refunds or replacements for damage that is expected during shipment but does not impact the customer's ability to consume and enjoy the product for its intended taste.
If your items arrive broken, rest assured that they will still taste just as good as they did before shipping when they were intact. Please consider this information when placing your order.